Privacy Policy

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you browse our website, interact with us, or make a purchase through our services.

Information We Collect

In the course of providing our services, we may collect the following types of personal information:

• Name
• Mobile number
• Email address
• Shipping and billing address
• Purchase history and transaction information

 

Please note that we do not retain full payment card information. All payment processing is handled securely by our appointed payment gateway providers.

Use and Processing of Personal Information

We use your personal information to process and fulfil your orders, manage your account, comply with legal and regulatory requirements, and improve your shopping experience. We may also use your information to communicate order updates, service notifications, and, where applicable, to inform you about product updates, promotions, and relevant news.

Disclosure of Information

We may disclose your personal information to third parties in the following situations:

• Service Providers: We may share your information with trusted service partners, such as payment processors, logistics and delivery providers, and marketing support partners, solely to enable them to perform services on our behalf and support our business operations.
• Legal and Compliance Purposes: We may disclose information if required by law, in response to legal proceedings, or when necessary to protect our legal rights, privacy, safety, property, or the interests of our customers and the public.
• Business Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of Newtrience Sdn Bhd’s business, your information may be transferred as part of the business assets, subject to applicable privacy protections.

 

Data Security

Reasonable security measures are taken to protect your data. However, no online transmission is 100% safe and secure.

Your Choices

• Marketing Communications: You may choose to stop receiving marketing or promotional messages from us at any time by following the unsubscribe instructions included in each communication.
• Access and Updates: You may review, update, or correct your personal information by logging into your account on our website or by contacting us.
• Deletion Requests: You may request the deletion of your personal data. Such requests will be evaluated in accordance with applicable laws and our legitimate business requirements.

 

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to meet operational, legal, or regulatory requirements. Any updated version will be made available on this website.