Order & Shipping Policy

Order Processing Time

• Processing: All orders are processed within 1–2 business days (excluding weekends and public holidays).
• Order Confirmation: You will receive an email or SMS confirmation once your order is successfully placed.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship within Malaysia.

Destination	Estimated Delivery Time	Shipping Cost
West Malaysia	2-4 Business Days	RM 11
East Malaysia	5-7 Business Days	RM 15

 

Note: Delivery delays can occasionally occur due to peak seasons, weather conditions, or courier service disruptions.

Shipment Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your parcel via our courier partner’s website.

Delivery Address & Changes

• Accuracy: Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.
• Address Changes: If you need to change your shipping address, please contact us immediately. Once the order has been processed or shipped, we can no longer redirect the package.

 

Damaged or Lost Packages

If you received your order damaged, please save all packaging materials and damaged goods before filing a claim, and contact us within 7 days of receipt with photos of the damage.